newstraining

Skills for journalists in print and digital media.

Giving directions & feedback

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Clear standards become the “script” that allow a newsroom manager to give clear, consistent directions and provide effective feedback. Consider these communication models from Ken Blanchard‘s classic book, The One Minute Manager, and notice how standards are the foundation of giving directions, positive feedback, and corrective feedback.

Directions

  • Tell the person specifically (standards) what is to be done.
  • Demonstrate or provide examples (standards) of what is to be done.
  • Check for understanding.
  • Observe and coach as they do what you have asked.
  • Praise progress.

Positive feedback

  • Begin by telling the person you want to tell them how they are doing (in this case praise).
  • Do it immediately, as close to their strong performance as you can.
  • Tell the person what they did right – be specific. (standards)
  • Tell the person how you feel about what they did, in no uncertain terms, how it helps the organization, people in the organization.
  • Pause for a few moments to let them “feel” how good you feel.
  • Encourage them to do more of the same.
  • Shake hands or make good eye contact to make it clear you support their success.

Corrective feedback

  • Begin by telling the person you want to tell then how they are doing (in this case, a reprimand).
  • Do it immediately, as close to their poor performance as you can.
  • Tell the person what they did wrong – be specific. (standards)
  • Tell the person how you feel about what they did, in no uncertain terms, how it hurts the organization, how it makes it harder to achieve individual / organizational goals.
  • Pause for a few moments of uncomfortable silence to let them “feel” how you feel.
  • Remind them how much you value them.
  • Reaffirm that you think well of them, but not of their performance in this situation.
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Written by mroberts8

October 29, 2009 at 11:00 pm

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